All sizes and capacities are approximate. PresentationAwards.co.uk makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers; however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer.

All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday. If there is no one at the delivery address during those hours, this may delay the delivery of your order. To avoid unnecessary delivery charges please try and order all required goods at the same time.

On engraved goods no responsibility can be taken by PresentationAwards.co.uk for any mistakes made by the purchaser in ordering their goods. On engraved products all layouts are at the discretion of our expert engravers.

Cancellation Policy.
The customer has the right to cancel an order within 24 hours of receiving the goods. All goods must be returned in the same condition as they were received.

Goods that have been engraved cannot be cancelled or returned.

All cancelled goods are returned at the customer's expense. Please notify us by e-mail before returning goods; we will advise you within one working day of the return address for the product. We will return the cost of cancelled product but not the shipping charge to send the goods to you within 30 days of receiving the goods. We do make a charge to cover the costs of checking and restocking the awards back in to warehouse. The cost varies subject to the particular product but will be approx 15% of the order value or £25 which ever the greater.

This does not affect your statutory rights as a consumer.